These windows need to be exchanged period. The outside sashes of the 3-lite configurations slide left or right to open, while the middle sash remains stationary. We had 13 Great Lakes vinyl windows installed in 1999. JELD-WEN makes 10 different types of windows including a line of tilt and turn windows. Like Ply Gem, Atrium Windows offer anti-corrosive hardware and smooth moving parts. Marvin Windows and Doors . May 8th, 2020 I notified the builder that there was a large amount of dirt that was coming in the windows and a case with Simonton was opened. BBB Business Profiles generally cover a three-year reporting period. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. One is included in the *********** but cannot seem to add more. In the meantime my husband has had to start on allergy medications and this issue has triggered 8 migraines so far this year (normally he has about 1-2 a year). I sent photos and videos to document the amount of dirt that was on the window sill and inside the window channels as well as a video of the floor below covered in dirt from the window. Great Lakes Windows works with home improvement professionals in designing replacement windows. Hello **** has reached out to ****** today and we have this all worked out now for someone to come and service his windows. Now I have two more window that have failed, seal is broken, windows … My reviews can be adjusted upon completion of this valid warranty claim. Great Lakes is owned by Ply Gem, a national material and building supply company. That only seems fair. Ply Gem Homestars: N/A BBB: Not accredited. Set your store to see local availability The other side of the slab took the stain evenly across the entire surface. Consumer complaints and reviews about Great Lakes Windows by Ply Gem: Ann In Houston Send email : Mar 22, 2012 Poor quality. I had a Ply Gem … Of this, the Contractor series is economical but also of low quality. Be the first to review! Product_Or_Service: Simonton windows. BBB remains operational and focused on serving our business community. Ply Gem is the supplier of the windows for my home. A free inside look at company reviews and salaries posted anonymously by employees. How BBB Processes Complaints and Reviews. Its product line up includes double hung, sliding, casement and UV resistance windows. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The only areas that failed to do so are surrounding the marks. Beware of purchasing these windows as you will have little warranty support. It offers three series of vinyl windows, the Contractor, the Pro, and the Premium. It seems that most people only post complaints. Ply Gem is the supplier of the windows for my home. BBB reports on known marketplace practices. This is affecting my husband's health and is unacceptable in a new home to have that much actual dirt flying into my house through their windows. According to the class action, Ply Gem’s Vinyl Clad windows contain defects that allow water to leak through the windows, which could cause water … If I put my hand on the window, I can feel the heat/cold on the inside pane. Read more. Delivered end of August. This business is in an industry that may require professional licensing, bonding or registration. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Purchased a fiber stain door. They agreed that the window was covered by the lifetime warantee and came to my home and replaced it. Now they want us to drive back to Calgary to pick it up as they will not ship it back. I have 3 windows that have failed seals, one so bad that when it rains water comes inside and damages the drywall etc. 6 days later the response was there was nothing wrong with the slab and it was the customers fault we didn't report within 72 hours. Customer Reviews are not used in the calculation of BBB Rating. ***** ******* is my claim 'coordinator' and she has not been professional. The company offers options in vinyl, aluminum-clad vinyl, and aluminum-clad wood options. It also offers windows, doors, stone and other home exterior products. They are also a fairly recent comer on the scene. I have placed an order for the glass off of the original on order ******* and they will ship to the customer on 02/25. We’ll guide you through the process. Depending on the window purchased, Ply Gem offers a variety of finish options. My main complaint with Ply Gem windows is the high air leakage number. For maximum energy-efficient windows and doors with enhanced comfort choose the Ply Gem vinyl windows and doors styles and options designated as ENERGY STAR® 2021 Most Energy Efficient. *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Andersen, Pella, Ply Gem, ProVia, Quaker and Semco are the brands ranked as the best buys in replacement windows by Consumers Digest in its October issue.. Customers who purchased Ply Gem Vinyl Clad windows have filed a class action lawsuit alleging the windows were defectively designed and that Ply Gem is refusing to fix the problem and honor its warranties. I bought the home from the builder. window comments. Since arriving in Canada, however, Ply Gem has absorbed smaller window companies like Mitten, Gienow Windows, and CWD Windows in Edmonton. Schedule delivery. LEARN MORE. Although Ply Gem is not accredited by the Better Business Bureau, there is still information about customer complaints and resolutions with this company. Their expert just told me again in the last few weeks that the windows are not working properly but "upper leadership" will not acknowledge that and now wants to put one seal weather stripping on the exterior but that does not address the issue. At this time we would like a professional third party to examine the slab for their opinion. Ply Gem offers a lifetime limited warranty on their various series of windows. Ply Gem manufactures windows and doors for both replacement and new construction projects. I want these out of my house please. As a matter of policy, BBB does not endorse any product, service or business. ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Immediately contacted Ply Gem with concerns and photos. BBB Business Profiles are subject to change at any time. The windows have warranties and they sent me in a loop the builder. Have a question for our site editors, Dane and Tim?Email them and let them answer your specific project questions. Ply Gem. Aluminum, aluminum clad, vinyl, vinyl clad, wood, and wood composite are the materials that you can choose for Ply Gem windows. Learn More BBB remains operational and focused on serving our business community. Also photos (some provided by Ply Gem themselves) that clearly shows some of the defects. Explore our products! I have multiple emails of my concern and Ply Gem's refusal to address those. The company has sold close to ten million vinyl replacement windows and doors. In Dec 2019 we had a new home built using Simonton slider windows. Plygem still hasn't "fixed' themOur house contains 25 Ply Gem Vinyl Clad windows, and was built in 2012. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The bottom line is that the Ply Gem Pro and Premium windows are good buys given the right price point and professional installation. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business7140 40 St SE, Calgary, AB T2C 2B6, Need to file a complaint? A free inside look at company reviews and salaries posted anonymously by employees. they are currently a couple of months out on lead right now so we will be pending until the invoice is received. BBB reports on known marketplace practices. What do you think? A professional painter says it is fill in the smooth area and Ply Gem denies that. SH-5500 Vinyl Single-Hung Windows, Fin and Frame Installation: WIN-2049 (PDF) | SH5500: Ply Gem Window Group: Ply Gem 1500 Vinyl Tilt Single Hung Windows, New Construction and Replacement Construction: WIN-1771 (PDF) Regency Plus, Inc. Series 6012 Vinyl Tilt Single Hung Windows: WIN-1721 (PDF) | Drawing | 08-01711A: Regency Plus, Inc. ***** Below is an example of email response from Ply Gem, note she mentions two concerns and only addresses the dents not the stain acceptance. According to Consumers Digest, windows were selected based on performance ratings, quality of construction and materials, ease of operation and warranty.The magazine limited its picks to vinyl and aluminum-clad wood … I was told that if I did the baffles and completed our landscaping the issue should be resolved. Small marks were visible but figured staining would render them unnoticeable. At first they also filtered out noise. BBB Business Profiles are subject to change at any time. We reported in 20 reported in 2015 that 2 of our windows were defective and were leaking. I have done everything they have asked and at this point I would like them exchanged with the casement windows instead of the slider ones because I do not trust them or their slider window's air infiltration abilities. The builder has not been involved as the Window manufacturer was to handle the matter with the owner to pay for labor when the windows failed. Headquarters5020 Weston Pkwy Ste 400, Cary, NC 27513-2322Email this Business, Need to file a complaint? Over the last 3 years at least one of the windows has suffered a broken seal and mold is growing in between the dual panes of glass. In January I again reached out and sent updated photos and videos. I am not a supper fussy person, but the quality issues I found were not acceptable. June17,2020 I was contacted by one of their "experts" to discuss options to correct the issue. Select Ply Gem Products Identified as ENERGY STAR® 2021 Most Efficient. This is a multi-location business.Need to find a different location? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When comparing Ply Gem vs. Atrium windows, the products are very similar in construction. Based in the U.S. Midwest, Marvin Windows & Doors has been a fiercely family-held and family-operated company since 1904. The average windows cost of an Atrium double-hung window is between $250 and $600, which makes Atrium slightly more expensive than Ply Gem. I am very upset with Plygem and hope that this matter can be resolved soon. Great Lakes Windows Reviews. Offered to take the slab to Calgary 5 hour drive to be inspected. It was confirmed as a warranty claim and I received my warranty claim and work order numbers (work order # *****). Comparing JELD-WEN vs. Ply Gem windows is one way that you can find out which products work for your home. Now Simonton is saying that this is not an issue with the windows and they cannot find anything wrong with them. I am the original owner. There is also a smooth area that is unexplained.Ply Gem to date has failed to explain why the stain does not adhere evenly in those places surrounding the marks. Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. Other (requires explanation) Ply Gem told me the windows are under warranty however . BBB Business Profiles may not be reproduced for sales or promotional purposes. How BBB Processes Complaints and Reviews. Over the years, Marvin has racked up awards for window quality and customer satisfaction. The packaging was in pristine condition. Great Lakes Windows is a provider of vinyl replacement windows and patio doors. Both sashes of the 2-lite configuration slide left or right to open. Design: Ply Gem sliding replacement windows have two or three sashes placed side-by-side. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB remains operational and focused on serving our business community. BBB is here to help. Read 41 Great Lakes windows reviews from consumers and industry experts on their complete vinyl window options. Help build affordable housing for families during Covid-19. Seal failure is relatively common in these windows, which can be a major problem if you live in a cold weather climate. Business Details This is a multi-location business. Ply Gem: The available window finish colors for Andersen depends on the material. 4 years ago, one of my windows failed, so I contacted Ply Gem, as the window has a lifetime warantee. i had a ply gem sliding patio door installed 3 years ago, customer service real poor ;;;, service person has replaced all weather stripping, but the non sliding door frosts up on the bottom rail about 3 inches up when cold, windows dont frost, need to remove non slider part and insulate under door between door and frame, called custermer … Purchased 8 replacement windows less than 6 years ago. 7. I am the original owner. BBB Serving Southern Alberta and East Kootenay. Slab returned to Ply Gem and refused warranty. Read More Read 1 More Complaints Ply Gem Industries, Inc. is engaged as a supplier of vinyl siding, stone veneer, casement windows and other building materials. For over 75 years, Ply Gem has manufactured high-quality new construction & replacement windows backed by industry-leading warranties. 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